Effective Date: [27-1-2026]
This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for services provided by Zezo Business.
By using our services, you agree to this policy.
1. General Policy
All payments made to Zezo Business for services, packages, and subscriptions are subject to the terms of this policy.
Unless otherwise stated in a written service agreement, all fees are non-refundable once the service has commenced.
2. Refund Policy
Refunds may be considered only under the following circumstances:
Service was not delivered due to technical failure caused by Zezo Business
Duplicate payment was made by the customer
Service could not be provided as agreed
Refund requests must be submitted in writing within 7 business days of the transaction date.
Approved refunds will be processed using the original method of payment within 14 business days.
3. Non-Refundable Services
The following services are non-refundable once initiated:
Business registration and licensing services
SaaS subscriptions after activation
Digital marketing and advertising services
Website development and software solutions
Consulting and advisory services
Custom software development
4. Cancellation Policy
Clients may cancel their services or subscriptions by providing written notice to Zezo Business.
Cancellation requests must be submitted via email or official communication channel.
Cancellation does not guarantee a refund unless specified in the service agreement.
Access to services will remain active until the end of the current billing period.
5. Subscription Services
For SaaS and subscription-based services:
Subscriptions can be canceled at any time.
No partial refunds will be issued for unused subscription periods.
Services will remain available until the subscription term ends.
6. Exceptional Circumstances
Zezo Business may review refund requests on a case-by-case basis for exceptional situations such as:
System errors
Service interruption beyond reasonable control
Legal or regulatory restrictions
Approval of refunds in such cases is at the sole discretion of Zezo Business management.
7. Changes to This Policy
Zezo Business reserves the right to modify this Refund & Cancellation Policy at any time.
Updates will be posted on this page with an updated effective date.
8. Contact Information
For refund or cancellation inquiries, please contact
Zezo Business
8th Street – Port Saeed, Deira City Center, Dubai, UAE
+971 52 703 0658
info@zezobusiness.com
www.zezobusiness.com
